TikPro

How can we help?

Write to us at suporte@tikproapp.com. We answer in English and Portuguese, usually within two business days.

Email support

Signed in? You can also write to us from the app: Settings → Contact Support. Your message then includes the app version, which helps us answer faster.

Frequently asked questions

A download failed. What can I do?

Check that the post is public and still online, then try again in a few minutes: sometimes the social network limits requests for a while. Private posts, stories only visible to followers and live streams cannot be saved. If a public post keeps failing, send us the link.

Why can't I save a private post?

TikPro only reads what anyone can see without signing in to the social network. Private accounts and posts shared only with followers are not available.

I paid for Pro but the app shows the free plan.

Sign in with the same TikPro account and tap Settings → Restore Purchase. Use the same Apple ID you bought with. If Pro still does not show up, write to us with the date of the purchase.

How do I cancel my subscription?

Subscriptions are managed by the store. On iPhone: Settings → your name → Subscriptions → TikPro. Cancel at least 24 hours before the renewal date. Deleting the app or your account does not cancel it.

Can I get a refund?

Payments are processed by Apple, so refunds are requested from Apple at reportaproblem.apple.com. We cannot issue refunds ourselves.

How do I delete my account?

In the app: Settings → My account → Delete account. Without the app, use the account deletion page: we email you a code to confirm. Your account and its data are deleted permanently.

Account deletion page